At Akoya, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our at-home beauty services platform. By booking a service or using our platform, you agree to the terms outlined in this Privacy Policy.
We collect the following types of personal information when you book an appointment with Akoya:
Identity Verification Data: Full Name CNIC/NIC (copy or number) Utility bill (for address verification)
Contact Information: Mobile number WhatsApp ID (for booking communication) Email address (if provided)
Service Data: Booking history (services availed, dates, assigned beauticians) Payment details (amount, mode of payment — we do not store card numbers)
Optional Information: Health or skin conditions you voluntarily disclose for service safety.
We use your data strictly for the following purposes:
Booking & Service Delivery: Confirming appointments, assigning beauticians, and ensuring timely service.
Verification & Security: Protecting both clients and beauticians by confirming service addresses and identities.
Payment & Billing: Generating invoices and maintaining payment records.
Customer Support & Issue Resolution: Investigating complaints, processing rescheduling or refunds.
Improving Our Services: Analyzing booking trends to enhance quality and efficiency.
Legal Compliance: Meeting requirements under applicable laws or responding to lawful government requests.
We take industry-standard security measures to safeguard your personal data, including:
Secure Storage: CNIC copies and utility bills are stored in encrypted digital form with restricted access.
Limited Access: Only authorized Akoya staff (on a need-to-know basis) can access verification data.
Data Minimization: We collect only what is strictly necessary for booking and verification.
Retention Period:
We do not sell, rent, or trade your personal information. Your data is only shared in the following limited cases:
With Beauticians: Only your first name, verified address, and booked services are shared with the assigned beautician for service preparation and delivery.
With Payment Providers: Basic payment details (amount, reference) may be shared with banks or digital payment gateways to process transactions.
With Authorities: If legally required (e.g., law enforcement request or court order).
You have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct any inaccurate information.
Deletion: Request deletion of your CNIC copy, address, or booking data if you no longer wish to use Akoya services (subject to legal retention obligations).
Withdraw Consent: You may withdraw your consent for data collection by contacting us — however, this may prevent us from providing future services.
In the unlikely event of a data breach, Akoya will:
Our services are intended for adults. We do not knowingly collect CNIC data or personal information from individuals under 18 years of age.
Akoya reserves the right to update or modify this Privacy Policy from time to time. The latest version will always be available on our official digital platforms.
If you have any questions, concerns, or requests related to your personal data, you can contact us:
WhatsApp: +923141112164
Email: akoyasalon@gmail.com